We reserve the right to make special agreed-upon arrangements with anyone, regarding pricing, hourly rates, and most anything else. We reserve the right to reduce labor charges/rates for any reason.
No out of area checks, except with well-established prior customers. NO credit cards. NO debit cards.
No in-vehicle work. NO super large or super heavy items....some exceptions.
Items with deliberately defaced/illegible or missing serial numbers may not be worked on.
Our Warranty is on work WE did, and begins day customer picks up the item. Standard industry warranty is 90 days.
NOT responsible for problems customer did not complain about; nor, customer abuse by such as wrong amplifier speaker output loading or any problems due to customer removing safety grounding connections.
Parts are invoiced at 2nd lowest of the 5 levels established by Narda Sperry-Tech. This does not apply to some items, such as vacuum tubes, where the pricing depends on our actual costs, which are constantly varying, but is usually priced at the very lowest of the Narda Sperry-Tech levels.
We have a limited area for storage. Items not picked up promptly have created so many problems that I have had to create storage fees and procedures, for use IF NEEDED. Storage fees $5.00 per day begin 20 days after being notified three times that the item is ready for pickup, ....unless agreed upon otherwise IN ADVANCE. Being notified includes leaving messages on customer's telephone or answering machine; or, 10 business days after mailing such a notice of storage fees to customer's as-provided mailing address. If no response to all these attempts to contact customer again by telephone, e-mail and/or other method, then, 30 days afterwards, item will be offered for sale to the public. If an unrepaired item, it may be taken to the town dump. Small Claims action may be instituted, at our choice. IN ANY SITUATION WHERE STORAGE FEES HAVE TO BE CHARGED, ONLY CASH WILL BE ACCEPTABLE FOR PAYMENT....THAT MEANS NO CHECKS, NO BANK CHECKS, NO CREDIT CARDS, ETC. Cash only. Customer will be placed on a list of similar.
Engineering; teaching/training (one-on-one), explaining diagnostics step by step while you watch and/or help.....and other such: by negotiation, ahead of time. Typically $35 an hour. Groups: by negotiation.
Basic shop labor rate: Effective 1 October, 2021, $60
Service calls: $100 Flat Fee, which includes up to one hour at customer's site. Standard shop rate per hour after the first hour at site. If over 40 miles round trip, will be an extra charge of $0.80/mile each way. ***We are presently not doing service calls***
Analysis/Estimate/Minimum Fees: Analysis/estimate fees, often known as a Minimum Fee, or Initial Diagnostic Fee, etc., are normally included in final repair invoicing. There are rare instances in which we do a minimum fee or analysis/estimate, and the customer declines to repair the unit at that time, and, considerable disassembly-reassembly or other labor WAS involved. In such a instance WE MAY NOT include the, or some of the, then paid minimum fee, should the customer later decides to have the repair done, and brings back the unit for repairs. In most instances, the job is re-quoted at no charge. In other words, if we disassemble and reassemble, the customer does not have the item repaired at that time, and later brings it back, we may charge for the second disassembly for the repair, depending on the item and situation.
Test item usage fees for minimum fee purposes are NOT NORMALLY included.
The maximum amount of time assigned to the analysis/estimate/minimum fee is one hour; in any event, amount of time spent for an estimate is at our discretion.
Minimum fees and diagnostic testing, by type:
Type 1: Basic 2 channel receivers up to ~90 watts per channel; SOME simpler Boom Boxes; separate tuners; most separate radios; single (and SOME dual deck) cassette players; separate CD players up to 6 disc (carousel types); up to modest-sized home sizes of speakers with simple access (powered speakers not included); up to 6 channel non-powered mixers. Many (not all) bookshelf separates systems. Tabletop antique radios. Smaller musician's items, but this is highly variable, many items are checked out free, $40 flat fee for other than these small musician's items
Type 2: Large home speakers, or speakers requiring speaker unit removal to gain internal access to crossover, etc.; magazine type CD/DVD players or CD/DVD players that are part of an item containing an AM/FM radio and cassette deck and/or phonograph; 3 to 7 channel receivers, med-sized musicians mixers or amps; 'compact' musican's amps with difficult circuit board access.. Pro and semi-pro turntables with complicated electronics. Boom Boxes with lengthy disassembly. SOME bookshelf separates systems. SOME complex dual-cassette decks. Most powered speakers. $65.
Type 3: Large, heavy, musicians amplifiers such as Fender Twin Reverb, ETC.; or, many amplifiers over 100W/ch. SOME high powered amplifiers with Class D circuitry. Many high-complexity, over 6 channel mixers or powered mixers over 80w/ch; open-reel (reel-to-reel) machines, over 6 disc CD players; large powered speakers; larger antique radios (generally, pre-1960) consoles, very large and heavy Stereo Receivers, such as the Pioneer SX1250, Sansui 22000 and 33000, Marantz 2500, 2600, etc. Typical minimum fees for many in Type 3 category is generally $75 to $85 .....BUT SOME may go considerably higher, even beyond $100. Many items will have QUOTED minimum fees before acceptance for diagnostic work.
Type 4: This Category is generally for such things as the Triple Lead Marshall (JCM 2000 TSL122), which are highly complex and/or very heavy and CAN BE quite difficult to work on; and, may take a fair amount of time just to remove/replace the chassis. I usually discuss category 4 item in-depth with the customer before accepting such an item for repair, to be sure the customer and I are in agreement as to what is to be done initially, and the minimum/maximum cost for that work. I sometimes see items in this Category that have previously been wrongly/poorly worked-on, have multiple problems, sometimes the prior work caused even more problems. Sometimes there is extensive circuit work that is needed...and, I may need to do extensive Internet work to find Service Literature, etc. These PIA items typically take lots of labor for disassembly (and, re-assembly), and, of course, circuit diagnostic work. More as a courtesy than anything else, to cover all our repeat customers, we previously lumped this Category into Type 3 in the past when I had techs working for me to help. I can no longer afford to continue doing category Type 3 prices. Therefore these items are priced as Category Type 4. Pricing varies; but, such as in the case of the Marshall noted at the beginning of this paragraph, the price is $125 for our MINIMUM FEE and Diagnostic Testing; and, in a few rare instances that price will be higher (or lower!). We do NOT willy-nilly dump items into Type 4; but want you to be aware of these details. Many 7 to 9 channel AVR receivers of 100W+ per channel fall into this category, typically $95 minimum fee on most of them.
Many items both listed and not listed are usually quoted, for initial work, and repair work. Feel free to ask about specifics.
Test item usage fee: Certain test equipment items have limited lifetimes due to wear with age and/or usage, such as "factory-standard" test tapes for frequency range & performance, wow & flutter, ETC. Many of these items are no longer available from the original manufacturers; or, are only available at VERY high cost. If/when these fail due to normal or other wear, we have to spend a considerable amount of time/money obtaining (or, making) new ones...IF WE EVEN CAN, or have specialists make them for me. Usage fees apply to many such items, including FACTORY test tapes & FACTORY tape torque meters; or similar specialty tools. 10-1/2" Open Reel test tapes (any tape width): $12.00. ALL other tape types and sizes, including small open reel types, 8 track cartridge types; and micro, mini, and standard cassette types; all inclusive 1 to 8 tracks: $6.00. We DO NOT usually charge for use of our standardized CD/DVD discs, because we can make those.
Vacuum tube basic testing, basic gain matching: $5.00 equipment fee PLUS 65 cents per tube. For specialized testing, such as for noise, gas, etc., it is by quotation.
In 47 years at LakeTahoe ...and now 2 years at Carson City, ...we have had only 5 bad (bounced) checks, and we collected on all but 1. I consider this to be exceptionally good! But, we need to have a written policy. If your check bounces, it must be paid for in cash (only) within 10 days of our good attempts at notification. Payment MUST include 100% of what is due AND our ACTUAL bank fees costs ....AND $30.00 to cover our time spent to correct ledgers, correct our sales tax filings (if needed), etc. Some time after such mentioned good attempts at notification, without favorable response, we WILL AUTOMATICALLY FILE A FORMAL WRITTEN COMPLAINT with the appropriate Authorities (typically the District Attorney), and any costs involved will be added-to any existing charges. Our intention is to let the local District Attorney contact you; and/or we will file in Small Claims Court. You may be interested to know that only once in over 50 years have we had to go to Court over a bounced check! I think our customers are THE BEST! By-the-way, this policy MAY, at least partially, been because we get few checks, and I do make it known that we prefer cash!