We reserve the right to make special agreed-upon arrangements with anyone, regarding pricing, hourly rates, and most anything else. We reserve the right to reduce labor charges/rates for any reason.
No out of area checks, except with well-established prior customers. NO credit cards. NO debit cards.
No in-vehicle work. NO super large or super heavy items....some exceptions.
Items with deliberately defaced/illegible or missing serial numbers may not be worked on.
Our Warranty is on work WE did, and begins day customer picks up the item. Standard industry warranty is 90 days.
NOT responsible for problems customer did not complain about; nor, customer abuse by such as wrong amplifier speaker output loading or any problems due to customer removing safety grounding connections.
Parts are invoiced at 2nd lowest of the 5 levels established by Narda Sperry-Tech. This does not apply to some items, such as vacuum tubes, where the pricing depends on our actual costs, which are constantly varying, but is usually priced at the very lowest of the Narda Sperry-Tech levels.
We have a limited area for storage. Items not picked up promptly have created so many problems that I have had to create storage fees and procedures, for use IF NEEDED. Storage fees $5.00 per day begin 20 days after being notified three times that the item is ready for pickup, ....unless agreed upon otherwise IN ADVANCE. Being notified includes leaving messages on customer's telephone or answering machine; or, 10 business days after mailing such a notice of storage fees to customer's as-provided mailing address. If no response to all these attempts to contact customer again by telephone, e-mail and/or other method, then, 30 days afterwards, item will be offered for sale to the public. If an unrepaired item, it may be taken to the town dump. Small Claims action may be instituted, at our choice. IN ANY SITUATION WHERE STORAGE FEES HAVE TO BE CHARGED, ONLY CASH WILL BE ACCEPTABLE FOR PAYMENT....THAT MEANS NO CHECKS, NO BANK CHECKS, NO CREDIT CARDS, ETC. Cash only. Customer will be placed on a list of similar.
Engineering; teaching/training (one-on-one), explaining diagnostics step by step while you watch and/or help.....and other such: by negotiation, ahead of time. Basic shop labor rate. Groups: by negotiation.
Basic shop labor rate: Effective 1 October, 2021, $60
Service calls: $100 Flat Fee, which includes up to one hour at customer's site. Basic shop rate per hour after the first hour at site. If over 40 miles round trip, will be an extra charge of $0.80/mile each way. ***We are presently not doing service calls***
Analysis/Estimate/Minimum Fees: Analysis/estimate fees, often known as a Minimum Fee, or Initial Diagnostic Fee, etc., are normally included in final repair invoicing. There are rare instances in which we do a minimum fee or analysis/estimate, and the customer declines to repair the unit at that time, and, considerable disassembly-reassembly or other labor WAS involved. In such a instance WE MAY NOT include the, or some of the, then paid minimum fee, should the customer later decides to have the repair done, and brings back the unit for repairs. In most instances, the job is re-quoted at no charge. In other words, if we disassemble and reassemble, the customer does not have the item repaired at that time, and later brings it back, we may charge for the second disassembly for the repair, depending on the item and situation.
Test item usage fees for minimum fee purposes are NOT NORMALLY included.
The maximum amount of time assigned to the analysis/estimate/minimum fee is one hour; in any event, amount of time spent for an estimate is at our discretion.
Minimum fees and diagnostic testing, by type:
Type 1: Smaller musician's and other items, this is highly variable, many small items are checked out for only a small charge...or, even free.
Type 2: Basic 2 channel receivers up to ~90 watts per channel; SOME simpler Boom Boxes; separate tuners; most table-top radios; antique radios; single (and SOME dual deck) cassette players; separate CD players up to 6 disc (carousel types); up to modest-sized home sizes of speakers with simple access (powered speakers not included); up to 6 channel (no speaker amp) mixers. Many (not all) bookshelf separates systems. $45 to $55.
Type 3: Large home speakers, or speakers requiring speaker unit removal to gain internal access to crossover, etc.; magazine type CD/DVD players or CD/DVD players that are part of an item containing an AM/FM radio and cassette deck and/or phonograph; 3 to SOME 7 channel receivers, med-sized musicians mixers or amps; 'compact' musican's amps with difficult circuit board access. Pro and semi-pro turntables with complicated electronics. Boom Boxes with lengthy disassembly. Home Theatre type units of 5 channels. SOME bookshelf separates systems. SOME complex dual-cassette decks. Most powered speakers. $68.
Type 4: Large, heavy, musicians combo (with speakers-in-cabinet) amplifiers such as Fender Twin Reverb, etc; many quite heavy amplifiers over 100W/ch.; SOME high powered amplifiers with Class D circuitry. Many high-complexity 8 to 12 channel mixers or powered mixers over 80w/ch; open-reel (reel-to-reel) machines, over 6 disc CD players; large powered speakers; large antique radios (generally, pre-1960), very large and heavy stereo receivers, such as the Pioneer SX1250, Sansui 22000 and 33000, Marantz 2500, 2600, big old Crown amps, etc. SOME 7 to 9 channel AVR receivers of up to 120W+ per channel. Many items will have QUOTED minimum fees before acceptance for diagnostic work. Generally, Type 4 category minimum fee is $80.
Type 5: This Category is generally for such things as the Triple Lead Marshall (JCM 2000 TSL122), which are highly complex and/or very heavy and CAN BE quite difficult to work on; and, may take a fair amount of time just to remove/replace the chassis. I usually discuss category 4 item in-depth with the customer before accepting such an item for repair, to be sure the customer and I are in agreement as to what is to be done initially, and the minimum/maximum cost for that work. I sometimes see items in this Category that have previously been wrongly/poorly worked-on, have multiple problems, sometimes the prior work caused even more problems. Sometimes there is extensive circuit work that is needed...and, I may need to do extensive Internet work to find Service Literature, etc. These PIA items includes those that take lots of labor for disassembly (and, re-assembly). Also included in Category type 5 is very large mixing boards of over 12 channels, which I may decline to work on at all. Pricing varies; but, such as in the case of the Marshall noted at the beginning of this paragraph, and some others, the price is $125 for our MINIMUM FEE WITH DIAGNOSTIC TESTING. We do NOT willy-nilly dump items into Type 5; but want you to be aware of these details, and you should ask ahead of time.
ALL CATEGORIES ABOVE, SPECIAL NOTE!::::Sometimes items are brought to me that are so-designed, that it is a huge amount of labor to be accessible enough to even be able to test things, or take them apart for testing, or R/R circuit boards and then attempt to test those boards. This special situation is mostly seen upon a visual inspection, often, but not always after some preliminary tests. This situation is more common on Home Theatre receiver-amps, than most any other product. Because the amount of labor is less than normal, due to a NO FIX or RECOMMENDED NO FIX, OR WHATEVER, I have instituted a new policy, of REDUCING (only) the minimum/diagnostic fee, at my choice; IF I find such a situation. It is unfortunate that many manufacturer's designs do not allow for reasonable service access. I try to give you your money's worth, in ANY Diagnostic/Minimum fee.
Test item usage fee: Certain test equipment items have limited lifetimes due to wear with age and/or usage, such as "factory-standard" test tapes for frequency range & performance, wow & flutter, ETC. Many of these items are no longer available from the original manufacturers; or, are only available at VERY high cost. If/when these fail due to normal or other wear, we have to spend a considerable amount of time/money obtaining (or, making) new ones...IF WE EVEN CAN, or have specialists make them for us. Usage fees apply to many such items, including FACTORY test tapes & FACTORY tape torque meters; or similar specialty tools. 10-1/2" Open Reel test tapes (any tape width): $12.00. ALL other tape types and sizes, including small open reel types, 8 track cartridge types; and micro, mini, and standard cassette types; all inclusive 1 to 8 tracks: $6.00. We DO NOT usually charge for use of our standardized CD/DVD discs, because we can make those.
Vacuum tube basic testing, basic gain matching: $5.00 equipment fee PLUS 65 cents per tube. For specialized testing, such as for noise, gas, etc., it is $5 equipment fee PLUS $1.00 per tube. For certain kinds of specific power output testing, the cost is higher.
In 47 years at LakeTahoe ...and now 2 years at Carson City, ...we have had only 5 bad (bounced) checks, and we collected on all but 1. I consider this to be exceptionally good! But, we need to have a written policy. If your check bounces, it must be paid for in cash (only) within 10 days of our good attempts at notification. Payment MUST include 100% of what is due AND OUR ACTUAL bank fees costs ....AND $30.00 to cover our time spent to correct ledgers, correct our sales tax filings (if needed), etc. Some time after such mentioned good attempts at notification, without favorable response, we WILL AUTOMATICALLY FILE A FORMAL WRITTEN COMPLAINT with the appropriate Authorities (typically the District Attorney), and any costs involved will be added-to any existing charges. Our intention is to let the local District Attorney contact you; and/or we will file in Small Claims Court. You may be interested to know that only once in over 50 years have we had to go to Court over a bounced check! I think our customers are THE BEST! By-the-way, this policy MAY, at least partially, been because we get few checks, and I do make it known that we prefer, and often only take cash!