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     Revised 07/26/2020 11:38 PCST time

We reserve the right to make special agreed-upon arrangements with any customers, regarding pricing & hourly rates, and most anything else. etc.
No out of area checks, except with well-established prior customers.  NO credit cards.  NO debit cards.  
No vehicle work....that includes no automobile radio/stereo work.  In general, no large/heavy console work.
Items with deliberately defaced/illegible or missing serial numbers may not be worked on.
Warranty begins day customer picked up item. Warranty is only on work WE did. Standard warranty is 90 days.
NOT responsible for problems customer did not complain about; nor, customer abuse by such as wrong amplifier speaker output loading or problems due to customer removing safety grounding connections.
Parts are invoiced at 2nd lowest of the 5 levels established by Narda Sperry-Tech. This does not apply to some items, such as vacuum tubes.

We have a limited area for storage.  Items not picked up promptly create many problems for us that we have instituted certain fees and procedures.  Storage fees $5.00 per day begin 20 days after 'being notified' three times that the item is ready for pickup, unless agreed upon otherwise IN ADVANCE. "Being notified" includes leaving messages on customer's telephone or answering machine; or, 10 business days after mailing such a notice of storage fees to customer's as-provided mailing address.    If no response to all these attempts to contact customer again by telephone, e-mail and/or other method, then, 30 days afterwards, item will be offered for sale to the public.   Small Claims action may be instituted, at our choice.   IN ANY SITUATION WHERE STORAGE FEES HAVE TO BE CHARGED, ONLY CASH WILL BE ACCEPTABLE FOR PAYMENT....THAT MEANS NO CHECKS, NO BANK CHECKS, NO CREDIT CARDS, ETC.   Cash only.     Customer will be placed on a list of similar.

NOTE:    For decades we sometimes, time permitting, have offered a 'best-guess, relatively quick', analysis/estimate for most item's problems.  The price is low, ...and you don't leave your item here for repairs in order to obtain this cheaper type of analysis/estimate (compared to a formal detailed estimate).    This best-guess, relatively quick analysis, is done ONLY WHILE you are here.  While the cost depends on the item, & amount of time spent, typically the price is $5 to $20.  I usually will explain what I am doing and why, while you are watching me do the analysis/estimate.   SOMETIMES we find fixing a problem to be simple and quick to do, and WE MAY offer to do the needed repair, while you wait.  Our terms are:  Cash only or local check.  Arrange for this service ahead of your Appointment time.   Should you decide to leave the unit for repairs, regular fees apply and our formal analysis will likely be done.  

We reserve the right to reduce these labor charges/rates for any reason.

Official Published Shop maximum Labor Rate:  $40 for the first 1/2 hour; then $45 per hour.   
Standard/expected shop labor rate:
$36 for the first hour; then $28 per hour.  
Service calls:   $80 Flat Fee, which includes up to 45 minutes at customer's site.  If over 18 miles in one direction, will be an extra charge of $0.80/mile each way.  $45 per hour after the first 45 minutes at site.    ***We are presently, due to the Covig virus, NOT doing service calls***

Analysis/Estimate fees vary.  Analysis/estimate fees are normally included in formal quotations.  That means that if we do a repair for you, the quotation and final invoice INcludes the analysis/estimate fee (often called the Minimum Fee).  There are quite rare instances in which we do such a minimum fee or analysis/estimate, and the customer declines to repair the unit at that time, and, considerable disassembly-reassembly was involved with a substantial amount of labor. In such a case WE MAY not include the, or some of the, minimum fee, should the customer much later decide he wants to have the repair done, so brings back the unit for repairs. In most instances, the job is re-quoted at no charge.

We MAY require analysis/estimate, or other costs, to be fully or partially paid, in advance.   The following are our analysis/estimate minimum fees.  NOTE that the amount of time assigned to analysis/estimate is not fixed....but.....up to 2 hours (far beyond what most shops will do) is typically going to be available on complex-to-analyze items.    In electronics repairs work, labor time spent on analysis is, or can be, considerable. We can no longer offer free look-sees.  Sometimes we find that the repair has taken vastly less time than originally estimated, in such cases we may substantially reduce the service fee.

Basic 2 channel receivers up to ~90 watts per channel; Boom Boxes; separate tuners; most separate radios; single separate cassette players; separate CD players up to 6 disc (carousel types); up to modest-sized home sizes of speakers with simple access; up to 6 channel non-powered mixers:  $39.

Large home speakers, or speakers requiring speaker unit removal to gain internal access to crossover, etc.; CD players of over 1 magazine types or CD players that are part of a single item such as containing also an AM/FM radio and cassette deck and/or phonograph; 3 to 7 channel receivers, med-sized musicians mixers or amps; tabletop antique radios.  $55-$65.

Large, heavy, musicians amplifiers; or, any amplifier over 110W/ch; or, any size amplifier with Class D circuitry; over 6 channel mixers or powered mixers over 80w/ch; open-reel (reel-to-reel) machines, over 6 disc CD players; powered speakers; certain quite large antique radio consoles.   $65-$80 typical, some are higher.

Especially difficult &/or very large and/or very heavy and/or complex items, such as certain very high power amplifiers; certain large over 8 channel powered mixers, and, in general, items where extensive labor is required for disassembly/re-assembly and testing to be able to give a formal estimate; etc:
 ....all may require a specially-quoted analysis/estimate labor rate.   This tends to happen more often on Switching mode items.   Certain antique radio or radio+ units are usually also individually quoted.  This tends to apply to consoles sometimes, but nearly always to organs, juke boxes, etc.

Test item usage fee (NOT usually charged with estimate/analysis fees, with some exceptions):  Certain test equipment items have limited lifetimes due to wear with age and/or usage, such as factory-standard test tapes for frequency range & performance, wow & flutter, ETC.  Some of these items are no longer available, and we may have to spend considerable amount of time making them.    These fees include such as tapes & tape type torque meters.
10-1/2" Open Reel test tapes (any tape width):  $12.00.    ALL other tape types and sizes, including smaller open reel types, 8 track cartridge types; and micro, mini, and standard cassette types:   $4.00.    

Bounced checks:
We have, in 46 years at Tahoe, & now at Carson City, have had only 5 bad (bounced) checks.  I consider this to be super good!   But, we need to have a written policy.  If your check bounces:
Must be paid for in cash (only) within 10 days of our good attempts at notification.  Payment MUST include our actual bank fee costs ....PLUS $25.00. Several days after such mentioned good attempts at notification, without favorable response, we typically AUTOMATICALLY file with the appropriate Authorities, and any costs will be added-to any existing above noted fees.   

Last Updated:  09/16/2020