Pricing, warranty, storage, ETC.

Zits Partnership, Distributed by King Features Syndicate; licensed to Robert Fleischer, DBA Fleischer Electronics Service

We reserve the right to make special agreed-upon arrangements with anyone, regarding pricing, hourly rates, and most anything else. We reserve the right to reduce labor charges/rates for any reason, at any time.

No checks, except with well-established prior customers, AND, agreed-upon.  NO credit cards.  NO debit cards.  

Items with deliberately defaced/illegible or missing serial numbers may not be worked on.
Our Warranty applies to work WE did, and begins the day the customer picks up the item. Standard industry warranty is 90 days.  We may offer a longer warranty.
NOT responsible for problems customer did not complain about; nor, customer abuse by such as wrong amplifier speaker output loading or any problems due to customer removing safety grounding connections. Parts are invoiced at 2nd LOWEST of the 5 levels established by Narda Sperry-Tech. This does not apply to some items, such as vacuum tubes, where the pricing depends on our actual costs, which are constantly varying, but is usually priced at the very lowest of the Narda Sperry-Tech levels.

We have a limited area for storage.  Items not picked up promptly have created so many problems that I have had to create storage fees and procedures, for use IF NEEDED.  Storage fees $5.00 per day begin 20 days after being notified three times that the item is ready for pickup, ....unless agreed upon otherwise IN ADVANCE. Being notified includes leaving messages on customer's telephone or answering machine; or, 10 business days after mailing such a notice of storage fees to customer's as-provided mailing address.    If no response to all these attempts to contact customer again by telephone, e-mail and/or other method, then, 30 days afterwards, item may be offered for sale to the public.  If an unrepaired item, it may be taken/sent to the town dump.   Small Claims action may be instituted, at our choice.   IN ANY SITUATION WHERE STORAGE FEES HAVE TO BE CHARGED, ONLY CASH WILL BE ACCEPTABLE FOR PAYMENT....THAT MEANS NO PERSONAL NOR BUSINESS CHECKS, NO BANK CHECKS, NO CREDIT CARDS, ETC.   Cash only.     Customer will be placed on a list of similar.

Engineering; teaching/training (one-on-one), explaining diagnostics step by step while you watch and/or help.....and other suchby negotiation, ahead of time.   Usually basic shop labor rate; or less.      Groups:  by negotiation.

Basic shop labor rate:  $80 per actual FIRST hour spent on an item's actual repairs. Jobs that go beyond ONE hour, are charged at $40 per hour. 

Service calls:   $100 Flat Fee, which includes up to one hour at customer's site. Basic $80/hr after the first hour at site. If over 40 miles round trip, will be an extra charge of $0.80/mile each way.      ***We are presently NOT doing service calls***

Diagnostic/Analysis/Estimate/Minimum Fees:  Analysis/estimate fees, often known as a Minimum Fee, or Initial Diagnostic Fee, etc., are normally included instead of being on top-of final repair invoicing.  There are very rare instances in which we do a minimum fee or analysis/estimate, and the customer declines to repair the unit at that time, and, considerable disassembly>>reassembly or other labor was involved. Should the customer later decide to have the repairs done, and brings back the unit for such, in most but not all instances, the job is re-quoted at no charge for the quote

The maximum amount of time assigned to the analysis/estimate/minimum fee is usually one hour, with some exceptions.  In many instances I spend a lot more time, but don't charge for it.  

The following categories are for minimum fees and diagnostic testing, by type.  If the item is approved for repairs, the quotation applies.
Tips are accepted!

Type 1: 
Small and simple items, in general:  Many small items are checked out for only a small charge.  Cheap LOOK-SEE's may or may not be available. 

Type 2:  Basic 2 channel receivers up to ~90 watts per channel (see Type 4); SOME simpler Boom Boxes; separate tuners; most table-top radios; many antique radios; single (and some dual deck) cassette players; 'separate' CD players up to 6 discs; up to 6 channel (no speaker amp) mixers.  Many (not all) bookshelf separates systems.   $39 basic, $65 complex.

Type 3:  Larger home speakers, or speakers requiring speaker unit removal to gain internal access to crossover, etc. (We no longer work on most large and heavy powered speakers).  Magazine type CD/DVD players that are part of an item, often called a bookshelf system, containing an AM/FM radio and cassette deck and/or phonograph.  CD players OVER 6 discs. 3 to SOME 7 channel receivers including home theatre types, med-sized musicians mixers or amps; 'compact' musician's amps with difficult circuit board access.  Pro and semi-pro turntables with complicated electronics.  Boom Boxes with lengthy disassembly requirements.   SOME complex dual-cassette decks.  Receivers >90 w/ch to 130 w/ch.    $68 typically.

Type 4:  Large, heavy, musicians 'combos' such as Fender Twin Reverb; many quite heavy amplifiers; SOME high powered amplifiers with Class D circuitry.  Many high-complexity 8 to 12 channel mixers or powered mixers.   Any CD player holding over 10 discs.  Large antique radios (generally, pre-1965).  NOTE that very large and heavy stereo receivers or amplifiers, such as the Pioneer SX1050, SX1250, Sansui 22000 and 33000, Marantz 2500, 2600, big old Crown amps, etc. can be Type 4 OR Type 5; and, I may decline to work on them at all due to their high weight, etc.  SOME high complexity 7 to 9 channel AVR receivers.  Console radios with phonographs, when I have room available to work on them, are likely to be put into this Type 4 category. Many Type 4 items will have QUOTED minimum fees before acceptance for diagnostic work.  Generally, Type 4 category minimum fee is $105.  See Type 5.

Type 5:  This Category is generally for Triple Lead Marshall (JCM 2000 TSL122), which are highly complex and/or very heavy and CAN BE quite difficult to work on; and, may take a fair amount of time just to remove/replace the chassis.  I usually discuss category 4 and 5 items in-depth with the customer before accepting such an item for diagnosis or repair, to be sure the customer and I are in agreement as to what is to be done.   I sometimes see items I will place in this Category that have previously been wrongly/poorly worked-on, have multiple problems, sometimes prior work caused problems. Sometimes there is extensive circuit work that is needed...and, I may need to do quite extensive Internet work to find Service Literature, etc.   Included are large mixing boards of 12 or more channels, which I may decline to work on at all; and, most amplifiers over 200 w/ch.  Our MINIMUM FEE WITH DIAGNOSTIC TESTING is typically $135; some run more.

TYPE 6:   This category is for most anything else not elsewhere's mentioned.  We usually quote a minimum/diagnostic fee once we see the unit, and obtain the full complaint from you.   There are some items we MAY no longer work on, such as as big and heavy Open Reel (Reel-to-Reel) tape units, that may or may not contain an 8 track and/or cassette player besides the open reel mechanism.     We are going to stop working on the biggest Ignaters and triple lead Marshalls, ETC.

We may require a substantial cash deposit before any work is done on ANYTHING.

Note:  We are beginning to decline work on SMC-built items....that means lead-less components (Surface Mounted Components), as I have sold my special soldering equipment for such PIA work, and these units are typically difficult to work on anyway, particularly without service manuals.

Test item usage fees

Use of specialized test tools, that wear out, are NOT NORMALLY included, and will usually be billed as a 'parts or test gear usage'.

Certain test equipment items have limited lifetimes due to wear with age and/or usage, such as "factory-standard" test tapes for frequency range & performance, wow & flutter, ETC.  Most of these items are no longer available from the original manufacturers; or, are only available at VERY high cost.   If/when these fail due to normal or other wear, we have to spend a considerable amount of time/money obtaining (or, making) new ones...IF WE EVEN CAN, or have specialists make them for us.   Therefore: Usage fees may apply to certain such items, including FACTORY test tapes & FACTORY tape torque meters; or similar specialty tools.  10-1/2" Open Reel test tapes (any tape width):  $15.00.    ALL other tape types and sizes, including specialized tape type torque gauge units to measure tape take-up, or FF/RWD torques, or braking torques, for any and all types of tape machines...this includes small open reel types, 8 track cartridge types; and micro, mini, and standard cassette types; all inclusive 1 to 8 tracks:   $2 minimum, $8.00 maximum.  We DO NOT usually charge for use of some of our standardized CD/DVD discs and cassettes, because we can make most of those easily....just not all.

Vacuum tube basic testing, basic gain matching:   $5.00 equipment fee PLUS 70 cents per tube.   For specialized testing, such as for noise, gas, etc., it is $15 equipment fee PLUS $2.00 per tube.    For certain kinds of specific power output or other testing, the cost is higher.

Bounced checks:
In 48 years at Lake Tahoe ...and now 3+ years at Carson City, ...we have had only 5 bad (bounced) checks, and we collected, and kept the customer for repeat business, for all but 1.  I consider this to be exceptionally good!   But, we need to have a written policy.  If your check bounces, it must be paid for in cash (only) within 10 days of our good attempts at notification.  Payment MUST include 100% of what is due AND OUR ACTUAL bank fees costs ....PLUS $30.00 to cover our time spent to correct ledgers, correct our sales tax filings (if needed), etc. Some time after such mentioned good attempts at notification, without favorable response, we WILL AUTOMATICALLY FILE A FORMAL WRITTEN COMPLAINT with the appropriate Authorities (typically the District Attorney), and any costs involved will be added-to any existing charges.  Our intention is to let the local District Attorney contact you; as applicable.

ver: 08/22/2023